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Australias CocaCola Europacific Partners replatforms its call centres

CocaCola Europacific Partners Australia has transformed the platform that underpins its call center business. The new platform, which includes compone

CocaCola Europacific Partners Australia has transformed the platform that underpins its call center business. The new platform, which includes components from Genesys, Salesforce, and others, was launched in late 2021 after about a year of work. The project kicked off in October 2020 and ran through much of the pandemic. CocaCola Europacific Partners CCEP Australia has launched a new contact center platform called BPT. BPT is the internal name for CocaColas IT function and involves partners including Telstra Purple. The companys contact center operations are heavily reliant on businesses placing beverage orders as well as onfield sales teams and delivery drivers for support. CCEP Australia used realtime insights about call flow and how a call is routed to resolution through a contact center operation to make adjustments to its interactive voice response IVR options. Read More..

B2B Tech News | 3 years ago          

Homzmart of Egypt receives $23 million in preSeries B funding

An Egyptian eCommerce platform, Homzmart, has announced securing a $23 million preSeries B investment. The latest funding round saw participation in S

An Egyptian eCommerce platform, Homzmart, has announced securing a $23 million preSeries B investment. The latest funding round saw participation in STV, Impact46, Outliers Ventures, Rise Capital, and NUWA Capital. An Indian fintech startup, Bluecopa, has also announced securing $2.3m funding led by Blume Ventures. Ibrahim added that the funding will be utilized in expanding the companys regional footprint. Nilotpal Chanda, cofounder, and chief business officer of Bluecopa confirmed the new funding in a press release on Wednesday. Read More..

B2B Tech News | 3 years ago          

Ericsson and Vodafone launch 5G facilities support service in Hungary

5G service continuity for private networks has been introduced by Ericsson and Vodafone with the goal of enhancing industrial productivity. Foxconn is

5G service continuity for private networks has been introduced by Ericsson and Vodafone with the goal of enhancing industrial productivity. Foxconn is currently implementing the solution in its factory in Komárom, Hungary. According to Ericsson, the solution can lower the risk of expensive downtime and prevent network outages. This is supplemented by the adaptability to alter production setup without causing business interruption, according to Nello Califano, head of strategy and portfolio management at Ericsson Business Area Networks. Read More..

B2B Tech News | 3 years ago          

SoftBank raises $22 billion in spinoff from Alibaba

SoftBank secured $22 billion in cash by selling a prepaid forward contract with holding company Alibaba Group, the Financial Times report. The deal al

SoftBank secured $22 billion in cash by selling a prepaid forward contract with holding company Alibaba Group, the Financial Times report. The deal allows the Japanese company to raise funds immediately while maintaining its shareholding capacity. SoftBank can drop its stake below a threshold to keep its seat on the board and not recognize its share of Alibabas profits in its financial statements. About $13.17 billion was increased from Alibaba shares through prepaid forward contracts, new contracts, swaps, and the early termination of existing contracts. In recent years, SoftBank has used Alibaba shares to trade complex derivatives, including hedging exposure. The global stock market slump hurt SoftBanks earnings as the value of its technology investments continued to decline. Read More..

B2B Tech News | 3 years ago          

IMDA announces new 5G projects, including augmented reality experiences at Marina Bay

The Infocomm Media Development Authority IMDA has announced three additional 5G projects to help Singapore improve the consumer experience using 5G mo

The Infocomm Media Development Authority IMDA has announced three additional 5G projects to help Singapore improve the consumer experience using 5G mobile networks. The project concerns the use of 5G in augmented reality, medical technology, and the maritime sector. IMDA approved a joint venture between Singtel and StarHubM1 to operate 5G networks in June 2020. In January 2021, IMDA announced US$30 million in funding to accelerate 5G adoption. Users of Apple 5G mobile devices can download and unlock AR apps with performance tickets purchased through the web portal. Another project concerns the use of 5G in holy medicine to enhance and improve healthcare using holographic displays and images. Read More..

B2B Tech News | 3 years ago          

Sensex, Nifty open in green. A look at shares of IndiGo, Vodafone Idea, Lupin, Adani Power, Adani Wilmar

The BSE Sensex rose 21 points, or 0.04 percent, to 58,136, recovering 583 points from the low of the day. The broader NSE Nifty rose 5 points to 17,34

The BSE Sensex rose 21 points, or 0.04 percent, to 58,136, recovering 583 points from the low of the day. The broader NSE Nifty rose 5 points to 17,345, with 24 stocks gaining. Traders will keep an eye on the Reserve Bank of India RBI policy meeting, scheduled to start today. Adani group company Adani Green Energy reported a 2.3% YoY fall in consolidated profit at ₹214 crores for the quarter ended June 2022, weighed down by lower other. income and forex loss. Revenue, however, rose 58%.ITC has discontinued its retail business following a strategic review of its business portfolio. The US drug regulator, the FDA, has issued six observations on the firms robust manufacturing facilities at its Roorkee plant. GMR Infra has partnered with Airbus to train young engineers in aircraft maintenance Read More..

B2B Tech News | 3 years ago          

Viavi updates the Observer platform to simplify monitoring in the cloud

Solutions have released the latest update for Observer, which includes the Network Performance Monitoring and Diagnostics NPMD platform. Release 18.8

Solutions have released the latest update for Observer, which includes the Network Performance Monitoring and Diagnostics NPMD platform. Release 18.8 promises simplified cloud monitoring in a data centerlike layout that delivers an automated enduser experience EUE, two key features for cloudbased applications and deployments. scoring and problem domain isolation. The company also announced that Observer Apex and Observer Gigastor will now also be available directly in Amazons Amazon AWS Marketplace. Organizations migrating their missioncritical applications to AWS can now seamlessly extend their onpremise service visibility to AWS instances in the cloud. IT teams can now deploy Observer across the entire hosting and IT services ecosystem with easytodeploy Observer agents that can be used for individual remote users or even for dedicated troubleshooting. According to the latest Viavi Network Health survey, NetOps and SecOps teams noted the rapid transition to cloudbased hosting. Read More..

B2B Tech News | 3 years ago          

GetSwifts parent company has filed for bankruptcy in the United States

GetSwift Technology entered Chapter 11 bankruptcy protection just days after the appointment of liquidators to the shell of its former ASXlisted subsi

GetSwift Technology entered Chapter 11 bankruptcy protection just days after the appointment of liquidators to the shell of its former ASXlisted subsidiary. The company is listed on Canadas NEO Exchange but is headquartered in New York. It had entered a stalking horse bid to sell its logistics softwareasaservice SaaS business to US property fund Stage Equity Partners. GetSwift Technology as well as its operating subsidiary GetSwift, Inc. filed voluntary petitions for reorganization in the United States Bankruptcy Court overnight on Monday. . The company says it plans to file the customary firstday motions to allow it to maintain operations and that it intends to pay its employees as usual. The sale of the companys business is being undertaken under the stalking horse provisions of the bankruptcy code. Read More..

B2B Tech News | 3 years ago          



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